Cookie Policy
This cookie policy (“Cookie Policy”) is intended to inform you how we use “cookies” and similar technologies on our Pulse Smart Hubs (“Pulses”) and to assist you in making informed decisions when using our Pulses. Please take a moment to read and understand this Cookie Policy. This Cookie Policy should also be read in conjunction with our Privacy Policy. WHAT ARE COOKIES? Cookies and similar technologies are very small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application or device, a computer asks your computer or mobile device for permission to store this file on your computer or mobile device and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website, mobile application or device. Cookies are used by us as part of our Pulses and they are also used by some of our third party partners. For more details on cookies and similar technologies please visit All About Cookies (http://www.allaboutcookies.org). For the purposes of the remaining sections of this Cookie Policy we will refer to all technologies using the above features as “cookies”. CONSENT TO OUR USE OF COOKIES By using the Pulses you acknowledge that we may store and access essential cookies on your computer or other device. Essential cookies are cookies which are essential for the operation of certain services made available by our Pulses, such as our Wi-Fi services. Further, where you give permission, we may also store and access certain non-essential cookies on your computer or other device. These cookies are not essential to the operation of the services made available by our Pulses but allow us to provide additional functionality or to gather additional information about your use of our Pulses and those services. You are not obliged to give consent to our use of non-essential cookies and we will not place such cookies until you have given your consent. If you wish to block or delete cookies, or you would like to withdraw consent to our use of non- essential cookies, you can find out how to do so below. WHAT DO WE DO WITH COOKIES? Essential Cookies We use cookies where they are essential for the operation of the Pulses and their services, for example to remember that you have registered to use our Wi-Fi services. Session Cookies We may use “session” cookies to allow the Pulses and their services to uniquely identify your browsing session on our Pulses or via their Wi-Fi services, which allows us to coordinate this information with data from our Pulse servers. Analytics Cookies We may use “analytics” cookies. These, along with other information, allow us to calculate the aggregate number of people using the Pulses and their services and which features of our Pulses are most popular. We use this information to improve the Pulses and their services. We do not generally store any information that you provide to us in a cookie. WHAT COOKIES DO WE USE ON OUR WEBSITE? The table below sets out more information about the individual cookies used on our Pulses or via their services and the purposes for which they are used:

Cookie Type Essential? Purpose Duration
System Cookie Yes To authenticate the users’ Wi-Fi session For the duration of the Wi-Fi Session

WHAT HAPPENS WHEN YOU REFUSE, BLOCK OR DELETE COOKIES? In order to use certain services made available by the Pulses, we may need you to accept cookies. If you choose to withhold consent to our use of cookies, or you subsequently block or delete cookies, some aspects of our Pulses (and/or their services) may not work properly and you may not be able to access all or part of our Pulses (and/or their services). CAN YOU BLOCK COOKIES? You can block the use of cookies altogether by activating the relevant settings in your browser. For more information on cookie management and blocking or deleting cookies for a wide variety of browsers, visit All About Cookies (http://www.allaboutcookies.org). Last Updated 9 January 2019
Pulse Smart Hub Privacy Notice
We respect the privacy of every person who uses the Pulse Smart Hubs (“Pulses”) and uses the services made available through the Pulses (the “Services”) and we are committed to ensuring a safe online experience. The Services are more fully described in the Terms of Use. 1 PURPOSE OF THIS NOTICE This privacy notice explains our approach to any personal information that you might supply to us (or that might be collected from you) in connection with your use of the Services and sets out your rights in respect of Urban Innovation’s processing of your personal information. For more information see below. This privacy notice will inform you how you can verify which of your personal information is collected by us through the Services and how you can request that we delete, update or transfer it. This privacy notice is intended to assist you in making informed decisions when using the Services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our Terms of Use. Please also note that this privacy notice only applies to the use of personal information collected by us from your use of the Services or during your communications with us. It does not apply to personal information collected during your communications with third parties. 2 WHO ARE WE AND WHAT DO WE DO? The Services are operated by Urban Innovation Company (UIC) Limited (“Urban Innovation”) a wholly owned subsidiary of Wildstone Capital Limited whose principal activities include designing, engineering and developing street furniture and telecommunications activities. For more information see below. Urban Innovation is a company with registered company number: NI020783 and whose principal address is 42-46 Fountain Street, Belfast, Northern Ireland, BT1 5EF. 3 HOW TO CONTACT US? If you have any questions about this privacy notice or want to exercise your rights, please contact us by: sending an email to hello@pulsesmarthub.co.uk calling us on (+44) 20 7313 9571; or writing to us at Pulse Smart Hub, Urban Innovation Company (UIC) Limited, 22 Berghem Mews, Blythe Road, London W14 0HN marking your letter for the attention of Tom Fisher. 4 WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT? We collect personal information from you in the following ways: Information you voluntarily provide to us. For more information see below. We collect and maintain personal information that you voluntarily submit to us during your use of the Services. In particular, in order to sign up to use free wi-fi and access the internet we require the following personal information from you: name; and email address. Information we collect through your use of the Services. For more information see below. We may collect through our use of cookies, log files and other technologies personal information regarding your mobile device, computer hardware and software used to access the Services. In particular, when you use our Wi-Fi Services, we may collect the following: IP address of device(s) used; browser type; operating system and device type; location of the Pulse providing the Wi-Fi connection; access times and dates; and data usage of internet services and browsing history. When you use the Pulse to make telephone calls, we may also collect: call history data; call duration; and the number that has been called. The Pulses contain 3 cameras. We may collect identity data in the form of video footage from the camera located above the touch point of the Pulse when you use a Pulse to make a telephone call to emergency services (such as 999) and/or release the defibrillator contained in the Pulse. The other 2 cameras contained in the Pulse are located above the advertising screens and are not currently active. We will update this policy if they are activated. This personal information allows us to deliver more helpful information, services and tools and helps to prevent misuse of the Pulses. Please see our Cookie Policy for further information. 5 HOW DO WE USE YOUR PERSONAL INFORMATION? Our primary goal in collecting personal information from you is to: (i) provide our Services and verify your identity; (ii) help us improve our services and develop and market new services; (iii) carry out requests made by you on the Pulses; (iv) investigate or settle inquiries or disputes; (v) comply with any applicable law, court order, other judicial process, or the requirements of a regulator; (vi) enforce our agreements with you; (vii) protect the rights, property or safety of us or third parties, including our other clients and users of the Pulses; (viii) provide support for the provision of our Services; and (ix) use as otherwise required or permitted by law In particular, we may use your personal information for the following purposes: Provision of the Services, to communicate with you and for service administration. For more information see below. We may use your personal information to: o Verify who you are in order to enable you to have access to free Wi-Fi and use the internet. What is our legal basis? It is a contractual necessity to use your personal information in such a way if you request access to the Wi-Fi. o Allow you to make telephone calls What is our legal basis? It is our legitimate interest to use your personal information in such a way to ensure that we provide the very best service we can to you. o Allow you to contact emergency services What is our legal basis? It is necessary to use your personal information in such a way to protect your vital interests and those of the public. It is also in our legitimate interest to take and store video footage of you when contacting emergency services in order to prevent misuse of the Pulses. o Allow you to release and access the Pulse defibrillators What is our legal basis? It is necessary to use your personal information in such a way to protect your vital interests and those of the public. It is also in our legitimate interest to take and store video footage of you when using the Pulse defibrillator in order to prevent misuse of the Pulses. General enquiries. For more information see below. Our website features a “Contact Us” page which invites you to submit general enquiries about our Pulses, our organisation and our Services by submitting a message to us and providing your name and email address. What is our legal basis? It is in our legitimate interest to use your personal information in the ways described above to ensure that we are able to help you with your enquiry and provide a good standard of service to you. Surveys and feedback. For more information see below. From time to we will contact you to invite you to provide feedback about our Pulses and / or Services in the form of online surveys. Alternatively you may submit queries or feedback to us via the “Contact Us” button on our Pulses. We use this information to help us improve the quality of service provided by us. We also use your feedback to monitor the quality of our services and to assist with the selection of future interactive features and service lines. What is our legal basis? It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above. User Insights and analysis. For more information see below. We analyse your activity and interactions with our Pulses, including your use of our Wi-Fi Services, for insight and analytical purposes. We may use cookies, log files and other technologies to collect personal information from the device you use to access our Wi-Fi Services. This includes the following: an IP address to monitor traffic and volume; a session ID to track usage statistics; and information regarding your personal or professional interests, demographics, participation habits, experiences with our projects and interactive features. Our web pages and e-mails may also contain cookies, web beacons and pixel tags (“Tags”). Tags allow us to track receipt of an e-mail to you, to count users that have visited a web page or opened an e-mail and collect other types of aggregate information. Once you click on an e- mail that contains a Tag, your contact information may subsequently be cross-referenced to the source e-mail and the relevant Tag. In some of our e-mail messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications. Please see our Cookie Policy for further information. This information is used to create profiles and insights about your interaction with the Pulse. Where we have your consent to do so, we will also use your location data for user insight purposes. What is our legal basis? Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details. Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best services to you and our other customers. Internal record keeping and legal compliance. For more information see below. We may use your personal information for internal record keeping purposes and to check you comply with the Pulse Smart Hub Terms of Use. What is our legal basis? It is in our legitimate interest to ensure that we keep our records up-to-date in order to monitor who uses the Services, to comply with our legal obligations and to monitor your compliance with the Terms of Use. Sharing information with third party processors. For more information see below. We may share your personal information with third party processors including but not limited to: members of the Wildstone group, as well as Umbicord Special Projects Limited and Envirowatch Limited, our server hosts from time to time, currently Amazon Web Services Inc, our third party service providers in order to provide the Services and associated products and services to you including but not limited to Best4Biz Ltd T/A B4B who supply the internet services, and project partners such as Visit Belfast. What is our legal basis? It is in our legitimate interest to share your personal information in such a way to ensure that we provide the very best service we can to you. Where we share your sensitive personal data, we shall be relying on your consent to do so. Sharing information with professional advisors & potential purchasers. For more information see below. We may share your personal information with professional advisers or regulatory authorities: o to enable them to process your personal information on our behalf in a manner consistent with this privacy notice; o to comply with our legal obligations; o to enforce our legal rights; or o protect rights of third parties. Your personal information may also be shared with prospective buyers if we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets. What is our legal basis? It is in our legitimate interest to share your personal information with such third parties to enable them to process your information on our behalf, to comply with and/or enforce our legal rights and obligations, to protect the rights of third parties and to facilitate business transitions. Where we share your sensitive personal data, we shall be relying on your consent to do so. Any other purposes for which we wish to use your personal information will be notified to you either by updating our privacy notice or otherwise from time to time including the legal basis of such use. 6 USE OF COOKIES The Services may use certain cookies, pixels, beacons, log files and other technologies of which you should be aware. Please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies. 7 THIRD PARTY LINKS AND SERVICES The Services may contain links to third party websites and services. Please remember that when you use a link to go from Urban Innovation to another website or you request a service from a third party, this privacy notice no longer applies. For more information see below. Your browsing and interaction on any other website, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This privacy notice applies solely to personal information collected by us through the Services and does not apply to these third party websites and third party service providers. 8 HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR? We keep your personal information only for as long as necessary to fulfil the purpose it was collected for. 9 CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION We are committed to keeping the personal information you provide us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. For more information see below. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from: o unauthorised access; o improper use or disclosure; o unauthorised modification; and o unlawful destruction or accidental loss. All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of the Services. 10 HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS? You have the following rights in relation to the personal information we hold about you: Your right of access. For more information see below. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee. Your right to rectification. For more information see below. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. Your right to erasure. For more information see below. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. Your right to restrict processing. For more information see below. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. Your right to data portability. For more information see below. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice. Your right to object. For more information see below. You can ask us to stop processing your personal information, and we will do so, if we’re relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing; Your rights in relation to automated decision-making and profiling. For more information see below. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you unless such profiling in necessary for entering into, or the performance of, a contract between you and Urban Innovation. Your right to lodge a complaint with the supervisory authority. For more information see below. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113. 11 CHANGE TO THIS PRIVACY NOTICE We may make changes to this privacy notice from time to time. For more information see below. To ensure that you are always aware of how we use your personal information we will update this privacy notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We may notify you by e-mail of any significant changes. However, we encourage you to review this privacy notice periodically to be informed of how Urban Innovation uses your personal information. Last Updated 9 January 2019
Pulse Smart Hub Terms Of Use
1 INTRODUCTION 1.1 Welcome to the “Pulse Smart Hub” which is provided to you by Urban Innovation Company (UIC) Limited (“Urban Innovation”, “us”, “we” or “our”). Our registered office is at 42-46 Fountain Street, Belfast, Northern Ireland, BT1 5EF and our registered number is NI020783. 1.2 Please read these Terms of Use (“Terms”) carefully. They set out the basis on which you are allowed to use the Pulse Smart Hub service including but not limited to using the Pulse Smart Hubs interactive screens to access local information, connecting to and using our Wi-Fi, small cell offloading, making free national telephone calls, sending information from the Pulse Smart Hub to the user’s mobile device, charging mobile devices, making calls to emergency services and releasing and using the defibrillator (collectively the “Services”). 1.3 In addition to these Terms, your use of the Services may also be subject to other terms and conditions and policies which are referred to below. 2 ACCEPTANCE OF OUR TERMS 2.1 In order for us to provide any of the Services to you, you agree to be bound by these Terms. These Terms govern the provision and use of the Services and will form a legally binding contract between Urban Innovation and you so please do take the time to read these Terms and make sure you understand them. 2.2 By using any of the Services, you agree to accept and be bound by these Terms. If you do not agree to accept these Terms you must not use any of the Services. 2.3 We recommend you review these Terms each time you use the Services. 3 URBAN INNOVATION’S RIGHT TO AMEND THESE TERMS 3.1 Urban Innovation reserves the right to change, modify, add to, or delete portions of these Terms at any time including to reflect changes affecting the Services, our technology, our licensing arrangements, relevant laws and/or regulatory requirements. 3.2 We will indicate the effective date at the top of the updated Terms. You are responsible for regularly reviewing these Terms so that you are aware of any changes. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to (or cannot comply with) the Terms as amended, please do not use any part of the Services. 4 USING THE SERVICES 4.1 Use of the Services through Pulse Smart Hubs (the “Pulses”) is permitted on a temporary basis and we reserve the right to withdraw or amend any of the Services provided to you through the Pulses without notice. 4.2 You acknowledge that the speed, quality and availability of the Wi-Fi Services may be affected by the device you are using. You are responsible for ensuring that you take all necessary measures to enable the best possible functionality on your device. 4.3 You must not: (a) interfere with, or disrupt, the Services (in whole or in part) or any servers or networks connected to it, including by transmitting any worms, viruses, malware, spyware or any other code of a destructive, malicious or disruptive nature. You may not inject content or code or otherwise alter or interfere with the way any page of the Services is rendered or displayed in a user’s browser or device; (b) access the Services via a means not authorised in writing in advance by Urban Innovation, including but not limited to, automated devices, scripts, bots, spiders, crawlers or scrapers (except for standard search engine technologies); (c) attempt to restrict another user of the Services from using or enjoying the Services or any part of it and you must not encourage or facilitate the breach of these Terms by others; (d) use any part of the Services for any illegal or unauthorised purpose (including accessing the Internet to send or receive content of a pornographic nature, content which is obscene, profane or abusive, or which is defamatory, threatening or intimidating); or (e) change, modify, adapt or alter the Services or change, modify or alter another website so as to inaccurately imply an association with the Services or with Urban Innovation. 4.4 We recommend that you do not use the Wi-Fi Services for sending or receiving confidential information or data. 4.5 Criminal activity – You must not use any part of the Services to engage in any activity which constitutes or is capable of constituting a criminal offence. You agree and acknowledge that we may keep a log of the IP address of any devices which access any part of the Services, the times when they have accessed any part of the Services and the activity associated with that IP address. 5 AVAILABILITY OF THE SERVICES 5.1 You acknowledge that we cannot guarantee that any of the Services will: (a) stay the same (as we might change any part of the Services or remove it altogether); (b) be compatible with all or any hardware or software which you may use; (c) be available all the time or at any specific time; (d) be accurate and up-to-date; or (e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly. 5.2 You also acknowledge that: (a) we cannot guarantee the performance or security of the Pulses; and (b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to the Pulses to the fullest extent permissible by law. 6 YOUR PRIVACY AND COOKIES The privacy of your personal data is important to us. Please see our Privacy Notice and Cookie Policy for details of how we will process your personal data and how we use cookies and similar technologies. 7 REGISTRATION AND USE OF WI-FI SERVICES 7.1 In order to use our Wi-Fi Services, you need to register with us by providing us with your name and email address. We will remember your details for up to 6 months to enable you to easily re-connect when you are next in range of Wi-Fi through one of our Pulses. 7.2 By registering and using the Wi-Fi Services, you represent that: (a) you are at least 16 years old; and (b) you have provided us with accurate and truthful information during the registration process. 7.3 With regards to the Wi-Fi Services you also acknowledge that we cannot guarantee the speed at which information may be transmitted or received. Typical speeds are 3MB per second. 7.4 Once you have connected to the Wi-Fi Service, your device will remain connected to it while you are in range of the Wi-Fi signal, however, your data usage is capped at 1GB per day and if this limit is met, the Wi-Fi Service will no longer work on your device until the next day. 8 CONTENT AVAILABLE THROUGH THE SERVICES 8.1 Access – Your access to any information, data, images, photographs, videos and other content displayed on any part of the Services (“Content”) is permitted in accordance with, and subject to your compliance with, these Terms. 8.2 Restriction on use - You must not: (a) use, or cause others to use, any automated system or software to extract Content from any part of the Services except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity; and (b) use the Content for any illegal or unauthorised purpose. 9 INTELLECTUAL PROPERTY IN OUR WEBSITE AND THE CONTENT 9.1 The design of the Pulses, including all software and hardware contained within them and the Content are protected by copyright, trade marks, patents and other intellectual property rights and laws. Neither the design of the Pulses, its software or hardware, nor the Content may be copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Urban Innovation. 10 IF YOU BREACH THESE TERMS 10.1 If you are in breach of, or we suspect you are in breach of, these Terms then we may take any/all of the following actions: (a) issue a warning to you; (b) effect an immediate, temporary or permanent withdrawal of your access to any part of the Services; (c) take legal action against you; and/or (d) disclose such information to law enforcement authorities as we reasonably feel is necessary. 10.2 The responses described above at section 10.1 are not limited and we may take any other actions we reasonably deem appropriate. 11 TERMINATION We have the right to terminate your access to any part or all of the Services at any time, without notice, for any reason, including without limitation, breach of these Terms. We may also at any time, at our sole discretion, discontinue the Services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the Services or any part thereof. 12 WARRANTIES, DISCLAIMER AND LIMITATION ON LIABILITY PLEASE READ THIS SECTION CAREFULLY AS IT SETS OUT IMPORTANT INFORMATION CONCERNING OUR LIABILITY TO YOU AND YOUR LIABILITY TO URBAN INNOVATION: Warranties 12.1 Urban Innovation warrants that it will provide the Services with reasonable skill and care and substantially as described in these Terms. 12.2 Other than the express warranty in this clause, the Services is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without further warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. 12.3 Urban Innovation makes no warranty that the Services will meet your requirements, that Content will be accurate or reliable, that the functionality of the Services will be uninterrupted or error free, that defects will be corrected or that the Services or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Our liability to you 12.4 Urban Innovation will not be liable under these Terms for any loss or damage caused by Urban Innovation or any of its employees or agents in circumstances where: (a) there has been no breach of a legal duty of care which is owed by Urban Innovation or any of its employees or agents; and/or (b) the loss or damage is not a reasonably foreseeable result of any breach of these Terms. 12.5 You agree you will have no claim against us, in respect of any decision to remove any part of the Services or any decision to suspend or terminate your access to any part of the Services. 12.6 In the absence of any negligence or other breach of duty by us, the use by you of the Services is entirely at your risk. 12.7 Nothing in these Terms shall affect your statutory rights as a consumer. Your liability to us 12.8 You will be responsible for all claims, liabilities, damages, costs and expenses suffered or incurred by us as a result of your breach of these Terms or default in the discharge of your obligations. 12.9 Nothing in this section 12 shall have the effect of excluding or limiting either Urban Innovation’s liability or your liability for fraud or for death or personal injury caused by our/your negligence (as applicable). 13 LINKS TO THIRD PARTY WEBSITES Parts of the Services may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that Urban Innovation is not responsible for the content or availability of any such websites. We recommend you review those websites’ terms and conditions and privacy policies to ensure you are happy to use them. 14 TRANSFER OF RIGHTS AND OBLIGATIONS 14.1 You may not transfer, assign, charge or otherwise dispose of any rights or obligations arising under or in connection with your use of any part of the Services, without Urban Innovation’s prior written consent. 14.2 You agree that Urban Innovation may transfer, assign, charge or otherwise dispose of any rights or obligations arising under or in connection with any part of the Services. 14.3 You also agree that Urban Innovation may use third parties and sub-contract our obligations provided that we remain responsible to you for the performance of these Terms. 15 SEVERENCE If any of these Terms should be found to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such term shall be removed and the remaining terms shall survive and remain in full force and effect and continue to be binding on and enforceable by both of us. 16 THIRD PARTY RIGHTS A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms but this section does not affect a right or remedy of a third party which exists or is available apart from that Act. 17 GOVERNING LAW AND JURISDICTION These Terms and the use of the Services generally and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England. 18 QUESTIONS OR COMPLAINTS? 18.1 If you have any queries at all regarding the Services, the items featured on the Services or any of the Terms, please contact us by: (a) sending an e-mail to hello@pulsesmarthub.co.uk (b) calling us on (+44) 20 7313 9571; or (c) writing to us at 22 Berghem Mews, Blythe Road, London W14 0HN, marking your letter for the attention of Tom Fisher